Shipping Information

Holiday Shipping Cutoffs:

Order by 12/13 11:59 PM EST via Standard to get gifts by 12/24

Order by 12/20 11:59 PM EST via Express to get gifts by 12/24

Order by 12/21 12:00 PM EST via Rush to get gifts by 12/24

Delivery Service

Standard

You will receive your purchase within 2-6 business days from your order date.*

Express

You will receive your purchase within 2-3 business days from your order date.*

Rush

You will receive your purchase within 1-3 business days from your order date.*

Orders must be placed by 10 a.m. EST Mon-Friday to be processed for rush delivery (does not cover weekend delivery).

Military Post Offices

Free Standard Shipping on $49+ Orders: Valid for standard ground shipping to the 48 contiguous United States with any purchase of at least $49 at merrell.com. No code required. Must select the Standard Shipping option at checkout. Additional charges apply for orders shipped to Alaska and Hawaii. Not valid on Merrell Prodeal, prior purchases, purchases at retail stores, or express or rush shipping. Minimum purchase amount excludes taxes and shipping charges. Some restrictions may apply.

Important: Certain locations in Alaska and Hawaii may require additional time in transit depending upon your delivery schedule.

Shipping Charges

Order Total Standard Express Rush
Less than $49 $5.00 $15.00 $30.00
$49 - $120 FREE $15.00 $30.00
$120 + FREE $15.00 $30.00

Shipping Charges - Alaska and Hawaii

Order Total Standard Express Rush
Less than $25 $12.00 NA NA
$25.01 and over $14.95 $15.00 NA
$120 + $14.95 $15.00 NA

Contact us

Chat

Weekdays: 9am to 9pm (EST)
Weekends: 9am to 5pm (EST)

  • 11/25 Thanksgiving Day Closed
  • 11/26 Black Friday 8am-10pm ET
  • 11/29 Cyber Monday 8am-10pm ET
  • 12/24 Christmas Eve Closed
  • 12/25 Christmas Day Closed
  • 12/31 New Year's Eve Closed
  • 1/1 New Year's Day Closed

Phone

(800) 288-3124
Monday-Friday 8am-9pm ET
Saturday-Sunday 9am-6pm ET

  • 11/25 Thanksgiving Day Closed
  • 11/26 Black Friday 8am-10pm ET
  • 11/29 Cyber Monday 8am-10pm ET
  • 12/24 Christmas Eve Closed
  • 12/25 Christmas Day Closed
  • 12/31 New Year's Eve Closed
  • 1/1 New Year's Day Closed

Location

Merrell.com Customer Service
1400 Industries Road
Richmond, IN 47374