Frequently Asked Questions

1. What methods of payment do you accept?

We currently accept the following methods of payment: Visa, MasterCard, American Express, Discover and PayPal.

We do not accept Cash, CODs, checks, credit card gift cards (unless bank issued), or money orders.

Due to our US credit card verification service, we are unable to accept credit cards with international billing addresses.

Return to Top
2. Can I change or cancel my order?

We are committed to getting your order to you as quickly as possible. Therefore, once your order is placed it generally goes immediately into the fulfillment process and may not be cancelled or changed. If you realize you've made a mistake after placing your order, please contact us immediately.

Return to Top
3. How do I write a product review?

You can write a review of any style on our product pages. Click "Write a Review" on the product page to begin and you will be able to title your review, give a "star" rating and write your comments.

Return to Top
4. Can I buy a single shoe?

Sorry, we cannot accommodate single shoe orders at this time. Our footwear is not only sold, but also manufactured in pairs.

If you require two different size shoes, we would recommend contacting the National Odd Shoe Exchange ( where they can try to match you up with someone to exchange for the correct sizes needed.

Return to Top
5. How do I clean my footwear?

In general, we recommend the following guidelines for cleaning footwear:

Cleaning: On a regular basis, brush away any surface dirt with a soft brush.  After extended, rugged use, wash with mild soap and warm water.  Be sure to rinse off all soap residue to avoid attracting more dirt.

Drying: Open footwear fully, remove the insole and laces and dry at room temperature.  Do not expose footwear to heat, as doing so can compromise any adhesives or materials used in constructing your footwear.

Conditioning: Recommended treatment depends on construction and materials of the footwear (some treatments can alter color and appearance).

Return to Top
6. The style I want is out of stock, when will you get more?

We are very sorry that the item you need is out of stock. When you try to select the size you need, if the item is out of stock, the "add to cart" button will turn grey and above it you will see a link to "Notify me when available".

This will bring you to our sign-in page where you can sign-in or create an account. As soon as we get more inventory of the item, we will email to let you know!

Return to Top
8. How can I be removed from your mailing list?

Simply click on unsubscribe at the bottom of any email that is sent to you.

Return to Top
9. Do you sell replacement shoelaces?

Yes!  These can also be found in our top menu options under Accessories.  Click here to see our current selection of laces.  

Return to Top
10. What styles are available in a wide width?

Please click here to view all of our current wide width footwear and insoles.

Return to Top
11. How do I know what size to wear if the footwear isn’t available in a half size?

Typically, we recommend sizing up to the next whole size for our sandals. However, personal preference does come into play here.  If you purchase a product and are not happy with the fit, we do offer free exchanges and easy returns.

Return to Top
12. Do you sell replacement insoles?

Yes!  These can also be found in our top menu options under Accessories.  Click here to see our current selection of insoles.  

Return to Top
13. Do you offer a military discount?

Yes – we are proud to support the members of the US Armed Forces, veterans and their families by offering a 10% discount on every order. Verify your military status (active duty, veteran, or spouse) through our partner service, ID.Me, at checkout.  

Return to Top