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Merrell Help Center

Defective Returns Process

1
Submit your claim
2
We'll review claim for eligibility within 3-5 business days
3
We'll send an email with next steps

We are sorry you are experiencing an issue with your product. Please fill out the form below to submit a warranty claim. Not sure if your product will be covered? Find the qualifications for a warranty claim here. Note that all fields must be complete to successfully submit the form. A case number will be sent to your email following your submission.

Contact us

Chat

Weekdays: 8am to 9pm (EST)
Weekends: 9am to 6pm (EST)

Phone

(800) 288-3124
Monday-Friday 8am-9pm ET
Saturday-Sunday 9am-6pm ET

General Inquiry Form *required field
Defective Product Form *required field
Order Return Form *required field

For returns, please use our online returns form. For inquiries about your return, please use the form below.

Order Status/Change Order Form *required field
Return Status Form *required field

Product Information:

For us to properly assess possible shoe defects, please include a photo of the alleged defect and a photo of the style/size tag found on the inside of your shoe.
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Replacement Option: To help expedite the process should your product be under warranty, please include one comparable style from our website if we are unable to send the original style and size.
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