Returns

We will gladly accept returns for merchandise purchased through www.merrell.com/UK. If you purchased from another store or website, please contact the retailer directly. Merchandise must be returned in its original unworn condition, and within 30 days of original purchase (invoice date).

RETURNS HAVE CHANGED! In preparation for new government rules, we’ve introduced an online returns form.

In order for us to process your items correctly, you’ll now need to print & include the Return Authorisation Form with your return and print a free UPS shipping label.

Don’t have a printer? Please contact our customer service team.

Please note from December 28th you’ll need to include an additional form that you can download with the Returns authorisation form and UPS label

How to return your purchase

  1. Click the ‘start your return’ link below and fill in your Order number, last name or email address and your postcode.

  2. Select the item(s) you wish to return, and the reason for the return. This will generate the documents you’ll need to include with your return. Please note, this may take a minute to process.

  3. Place the item(s) in the original shipping box, or another suitable box with the shoe box intact. Insert the Return Authorisation document and seal the box securely.

  4. Attach the UPS Shipping Label to the outside of the box.

  5. Drop the Package off at any UPS location and keep your drop off receipt. Find your nearest drop-off location. Or call UPS directly at 03457 877 877. Please note that there may be a charge when calling.

  6. Or, arrange a UPS parcel collection. Read More

  7. START YOUR RETURN HERE

    • To schedule a UPS parcel collection, you'll need fill out the form found here.

    • Follow the below to fill out the form

    • Section 1. Shipping Label questions

    • Select YES for "Do you have pre-printed UPS Shipping Labels for your shipment?"

    • Enter your tracking number starting with 1 Z, this can be found above the large barcode at the bottom of the returns label. You must enter the tracking number to avoid paying for your return

    • Section 2. Collection Information and Location

    • Fill in your name, address and telephone number.

    • Tick the box if it's a residential address.

    • Section 3. Service and Package Information

    • For the weight of your parcel, please type in "1".

    • Under 'UPS International Services' select 'UPS standard' as the delivery option.

    • Section 4. Collection Date and Time

    • Select your collection date and time.

    • Click next and verify your collection details.

      You may also call UPS directly to arrange a pick up over the phone. Please note that there may be a charge when calling. UPS UK - 03457 877 877

      Read More

Exchanges

At this time, we cannot offer exchanges. Please follow the return process and place a new order.

Issue with your order?

If we made an error on your order, please follow the return instructions for a free of charge return. Upon receipt of the parcel at our warehouse, we’ll refund the cost of the order as well as any delivery costs to the original payment method.

Contact us

If you have any questions, please contact us prior to returning your item(s).

Email info@merrell.eu or call us on 020 3376 2738.

Contact us

Email

info@merrell.eu

Phone

0203 376 2738
Mon - Thur, 8:00am - 4.30pm GMT
Fri, 8:45am - 3:30pm GMT

Location

Merrell.com Customer Service
Kings Place 90 York Way
London N1 9AG
United Kingdom