Shipping Information
---Delivery update --- Potential delays
Due to recently implemented travel restrictions on goods travelling to/from the UK, orders may be delayed. Please be advised that standard shipping can take between 3 - 10 days. We will continue to work closely with our shipping provider to monitor products processed from our warehouse based outside of the UK. Express shipping is temporarily suspended. We will provide further updates as they become available.| Delivery Type | Cost | Payment Type | Estimated Delivery ** |
|
Standard
|
Free*
|
Credit/Debit Card - Visa/Mastercard/AMEX,
PayPal & Klarna |
Should arrive within 3 to 10 business days
of order (Mon-Fri delivery) |
|
Express
|
£5.50
|
Credit/Debit Card - Visa/Mastercard/AMEX,
PayPal & Klarna |
Should arrive within 2 business days (Mon-Fri delivery)
Orders must be placed by 12.00pm for guaranteed delivery within two working days. |
* Free delivery offer valid at Merrell.com. Offer valid only on standard delivery to mainland UK postal addresses. Not valid on prior purchases or purchases at retail stores.
Orders arrive within 3-10 working days. Please expect a small delay if there is a bank holiday or your order is placed on a weekend. All orders will require a signature. As soon as your order is dispatched you will receive a confirmation email with a tracking number. Visit www.UPS.com to track your order.
* Unless a promotional offer is in place which will be displayed at the top of the website within the header.
** Delivery to remote areas can take an extra 1-2 days.
Please note: For standard delivery through UPS will leave the parcel at the UPS access points after the first failed delivery attempt.
Delivery times can be effected by local weather conditions.
Tracking deliveries
As soon as your order is dispatched you will receive a confirmation email with a tracking number.
Go to www.UPS.com to track your order.
Delivery Rules & Restrictions
Orders are shipped on working days only. Working days are Monday to Friday.
We cannot deliver to the Channel Islands, to BFPOs (British Forces Post Offices) or the Isle of Man
Please note that we do not deliver to: PO Boxes, Packing stations, Freight Forwarding addresses, train stations or airports.
At delivery a person of age must provide a signature at the shipping address provided on the order.
We can only deliver to the address provided on the order. Changes after the order has been placed, are not possible.
Due to logistical difficulties in making deliveries to certain remote areas, we unable to guarantee a 2 day delivery service in these circumstances, as such orders can only be accepted for standard delivery.
You will receive a notification in case of cancellation or in the case of difficulties with processing your order shortly after the issue is identified.
Peak Seasons
During sale and promotion periods delivery might take a little longer than you're used to. When you order more than one product, your order might arrive in different packages and arrive on different days.
Cancelling Orders
At Merrell.com, our goal is to expedite your order as quickly as possible; therefore, once your order is placed it cannot be cancelled or changed. If you have questions about making a return once received please refer to our return policy or contact Customer Service at 020 3376 2738, Mon-Thur, 8:00am-4:30pm GMT and Fri, 8:45am-3:30pm GMT.
Contact us
info@merrell.eu
Phone
0203 376 2738
Mon - Thur, 8:00am - 4.30pm GMT
Fri, 8:45am - 3:30pm GMT
Location
Merrell.com Customer Service
Kings Place 90 York Way
London N1 9AG
United Kingdom
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