Merrell Help Centre

Shipping Information

Tracking deliveries

As soon as your order is dispatched you will receive a confirmation email with a tracking number.

Go to www.UPS.com to track your order.

Delivery Rules & Restrictions

Orders are shipped on working days only. Working days are Monday to Friday.

We cannot deliver to the Channel Islands, to BFPOs (British Forces Post Offices) or the Isle of Man

Please note that we do not deliver to: PO Boxes, Packing stations, Freight Forwarding addresses, train stations or airports.

At delivery a person of age must provide a signature at the shipping address provided on the order.

We can only deliver to the address provided on the order. Changes after the order has been placed, are not possible.

Due to logistical difficulties in making deliveries to certain remote areas, we unable to guarantee a 2 day delivery service in these circumstances, as such orders can only be accepted for standard delivery.

You will receive a notification in case of cancellation or in the case of difficulties with processing your order shortly after the issue is identified.

Order Reshipping: We are currently unable to reship orders. If UPS are unable to deliver your order it will be returned to our warehouse and you will be refunded automatically. If you still wish to receive the goods, you will need to place a new order.

Peak Seasons

During sale and promotion periods delivery might take a little longer than you're used to. When you order more than one product, your order might arrive in different packages and arrive on different days.

Cancelling Orders

At Merrell.com, our goal is to expedite your order as quickly as possible; therefore, once your order is placed it cannot be cancelled or changed. If you have questions about making a return once received please refer to our return policy or contact Customer Service at 020 3376 2738, Mon-Thur, 8:00am-4:30pm GMT and Fri, 8:45am-3:30pm GMT.