Shipping Information

Last order dates for Christmas

With the increased demand for online deliveries we recommend you order by:

Standard: 16/12/2020

Express: 20/12/2020


Merrell offers two delivery options, Standard Shipping and Express Shipping.

Free Standard Shipping will be delivered within 3-5 working days from your order date.

Express Shipping will be delivered within 2 working days from your order date.

Please note that restrictions apply. See full details below in the delivery rules & restrictions section.
Delivery Type Cost Payment Type Estimated Delivery **
Standard
Free*
Credit/Debit Card - Visa/Mastercard/AMEX,
PayPal & Klarna
Should arrive within 3 to 5 business days
of order (Mon-Fri delivery)
Express
£5.50
Credit/Debit Card - Visa/Mastercard/AMEX,
PayPal & Klarna
Should arrive within 2 business days (Mon-Fri delivery)
Orders must be placed by 12.00pm for guaranteed delivery
within two working days.
Our delivery method is by UPS, our standard delivery service is free.

* Free delivery offer valid at Merrell.com. Offer valid only on standard delivery to mainland UK postal addresses. Not valid on prior purchases or purchases at retail stores.

Orders arrive within 3-5 working days. Please expect a small delay if there is a bank holiday or your order is placed on a weekend. All orders will require a signature. As soon as your order is dispatched you will receive a confirmation email with a tracking number. Visit www.UPS.com to track your order.

* Unless a promotional offer is in place which will be displayed at the top of the website within the header.

** Delivery to remote areas can take an extra 1-2 days.

Please note: For standard delivery through UPS will leave the parcel at the UPS access points after the first failed delivery attempt.

Delivery times can be effected by local weather conditions.

Tracking deliveries

As soon as your order is dispatched you will receive a confirmation email with a tracking number.

Go to www.UPS.com to track your order.


Delivery Rules & Restrictions

Orders are shipped on working days only. Working days are Monday to Friday.

We cannot deliver to the Channel Islands or to BFPOs (British Forces Post Offices).

Please note that we do not deliver to: PO Boxes, Packing stations, Freight Forwarding addresses, train stations or airports.

At delivery a person of age must provide a signature at the shipping address provided on the order.

We can only deliver to the address provided on the order. Changes after the order has been placed, are not possible.

Due to logistical difficulties in making deliveries to certain remote areas, we unable to guarantee a 2 day delivery service in these circumstances, as such orders can only be accepted for standard delivery.

You will receive a notification in case of cancellation or in the case of difficulties with processing your order shortly after the issue is identified.


Peak Seasons

During sale and promotion periods delivery might take a little longer than you're used to. When you order more than one product, your order might arrive in different packages and arrive on different days.


Cancelling Orders

At Merrell.com, our goal is to expedite your order as quickly as possible; therefore, once your order is placed it cannot be cancelled or changed. If you have questions about making a return once received please refer to our return policy or contact Customer Service at 020 3376 2738, Mon-Thur, 8:00am-4:30pm GMT and Fri, 8:45am-3:30pm GMT.

Contact us

Email

info@merrell.eu

Phone

0203 376 2738
Mon - Thur, 8:00am - 4.30pm GMT
Fri, 8:45am - 3:30pm GMT

Location

Merrell.com Customer Service
Kings Place 90 York Way
London N1 9AG
United Kingdom