Delivery & Shipping
How long does delivery take / cost?
Standard Shipping is £4.95 and is free for orders over £75 and will be delivered within 3-6 working days from your order date.
We are currently unable to offer express shipping.
Orders are shipped Monday to Friday only from our Netherlands warehouse.
During sale and promotion periods delivery might take a little longer than you're used to. When you order more than one product, your order might arrive in different packages and arrive on different days.
All deliveries must be signed upon receipt.
Why was my parcel delivered to a UPS Access Point when I selected my home address for delivery?
Parcels are delivered to Access Points, when UPS cannot find anyone home at the address that appears on the label.
UPS couldn't deliver my order. Will they try again?
If UPS are unable to deliver your order it will be returned to our warehouse and you will be refunded automatically. If you still wish to receive the goods, you will need to place a new order.
Can I cancel my order once it has been placed?
Our goal is to dispatch your order as quickly as possible; therefore, once your order is placed it cannot be cancelled or changed. If you have questions about making a return once received please refer to our return policy or contact us.
How will I know when my order has been dispatched?
As soon as your order is dispatched you will receive a confirmation email with a tracking number.
Do you deliver to the Channel Islands, to BFPOs (British Forces Post Offices) or the Isle of Man?
Sorry, but we cannot deliver to the Channel Islands, to BFPOs (British Forces Post Offices) or the Isle of Man.