Over the Christmas period we are happy to offer an extended return policy. Any orders placed from the 1st November 2019 until 31st December 2019 may be returned up until 31st January 2020.
We will gladly accept returns for merchandise purchased through merrell.eu and that meet the following conditions:
Merchandise was purchased from merrell.eu. We cannot accept returns that were purchased from another store or website. If you need to return an item that was not purchased at merrell.eu, please contact the retailer from which you made the purchase.
Merchandise must be returned in its original unworn condition and received WITHIN 30 DAYS OF ORIGINAL PURCHASE (INVOICE DATE). Orders returned beyond this time period will not be accepted. merrell.eu reserves the right to refuse worn or damaged merchandise.
Return merchandise should be packed in its original packaging (both inside Merrell box and outside delivery package, if in suitable condition).
If the above criteria are met, you may return your merchandise easily and at no charge. Please follow the following easy steps:
PACK YOUR RETURN
Insert the item you wish to return in the original delivery box. If you no longer have the original delivery box, you may use another box.
Close the box with packing tape.
Stick the new UPS label over the old UPS delivery label. Please make sure that no other delivery label is visible on the box.
You can either 1. Drop Off The Package At A UPS Location or 2. Schedule A Pick Up:
1. DROP OFF THE PACKAGE AT A UPS LOCATION
Go to www.ups.com on the Internet
Indicate United Kingdom at the top right of the screen.
Using the UPS Quickstart tab, find a convenient UPS drop off location. Packages can be dropped off at any UPS location listed.
2. SCHEDULE A PICK UP WITH UPS
Go to www.ups.com
On the Shipping tab choose “Schedule a collection”.
To the question "Do you have pre-printed labels?" reply Yes
Enter your tracking number starting with 1 Z - this can be found above the large barcode at the bottom of the returns label.
Fill out the form and validate your collect request.*
*For the weight of your parcel, please type in "1". Please select "UPS Standard International" as the delivery option.
You may also call UPS directly to arrange a pick up over the phone. Please note that there may be a charge when calling. Please refer to the table below to find the UPS number in your country.
France 0821 233 877
Netherlands 020 50 40 500
Belgium 078 250 877
Germany 01806 882 663
United Kingdom 03457 877 877
Sweden 077 662 20 77 From abroad: +46 8 627 42 00
Spain 902 88 88 20
A UPS driver will come to collect your parcel. Please note that collection times may vary. For more information regarding a pick up please contact UPS.
Credit for the cost of the returned merchandise and original delivery charges will be issued to the original payment method used to purchase the item(s) upon receipt of the parcel.
At this time, we cannot offer exchanges for your returned merchandise. Please follow the return procedures to return Merrell merchandise and place a new order for the replacement merchandise.
FOR WRONG ITEM(S) SHIPPED
If we made an error on your order, please follow the return instructions for a free of charge return. Upon receipt of the parcel at our warehouse, a credit will be established for the value of the returned items as well as the original delivery costs (if any) to the original payment method used to purchase the items. The credit should appear on your statement within 5-7 working days after receipt of your parcel at our warehouse.
If you have any questions, please contact us prior to returning your item(s) at email@example.com or by calling us Mon-Thur, 8:45am-5pm GMT, Fri, 8:45am-3:30pm GMT.
United Kingdom: 020 3376 2738
Belgium: 02 588 0178 (FR) or firstname.lastname@example.org (NL)
France: 01 76 77 66 01
If you have any question or need help with your account, you may Contact Us to assist you.
Mon to Thur, 8:45am to 5pm GMT
Fri, 8:45am to 3:30pm GMT
020 3376 2738
Emails and calls are handled after 5pm Monday to Thursday and after 3.30pm on Friday and during Bank Holidays will be handled by our Merrell Customer Services team in the US.