FAQs

Product Sizing

  • We do find that our shoes and boots fit true to size. Our reviews on our merrell.com product detail pages will provide you with specific customer feedback on sizing.

  • Please click here to view all of our current wide width footwear and insoles.

  • Typically, we recommend sizing up to the next whole size for our sandals. However, personal preference does come into play here. If you purchase a product and are not happy with the fit, we do offer free exchanges and easy returns.

Product Features

  • Most Merrell boots and shoes are made with Vibram® soles containing superior grip, however our winter boots and shoes containing Vibram® Arctic Grip provide unparalleled traction on wet snow and ice during winter's harshest conditions. Visit our insulated boots section on merrell.com for a wide range of winter ready shoes and boots.

  • We have many waterproof options in our hike category although not all of our shoes and boots are waterproof. Please click on the "waterproof" feature in the left column of merrell.com when viewing our galleries or search "waterproof" in our search bar at the top of the page to find a wide range of water ready shoes and boots.

  • We do not recommend wearing running shoes for hiking. Typically running shoes will not contain the grip, support, and comfort we build into all of our hiking shoes and boots to keep you safe and happy on the trail. We do offer many styles of hiking, trail running and hybrid shoes and boots on Merrell.com.

  • You can use snow boots for hiking as long as they are equipped with adequate waterproofing and traction to keep your feet safe and warm. We recommend checking out our boots and shoes with arctic grip on Merrell.com for your most comfortable winter hike.

  • Merrell boots are known for out of the box comfort and should fit true to size. Our reviews on our merrell.com product detail pages will provide you with specific customer feedback on sizing

  • Our hiking shoes and boots both contain out of the box comfort and ultimate grip, however hiking boots will provide you with additional ankle support over shoes. Please visit merrell.com and see our hiking range, there are many shoe and boot options to get you out on the trail.

Other

  • Sorry, we cannot accommodate single shoe orders at this time. Our footwear is not only sold, but also manufactured in pairs.

    If you require two different size shoes, we would recommend contacting the National Odd Shoe Exchange (oddshoe.org) where they can try to match you up with someone to exchange for the correct sizes needed.

  • In general, we recommend the following guidelines for cleaning footwear:

    Cleaning: On a regular basis, brush away any surface dirt with a soft brush. After extended, rugged use, wash with mild soap and warm water. Be sure to rinse off all soap residue to avoid attracting more dirt.

    Drying: Open footwear fully, remove the insole and laces and dry at room temperature. Do not expose footwear to heat, as doing so can compromise any adhesives or materials used in constructing your footwear.

    Conditioning: Recommended treatment depends on construction and materials of the footwear (some treatments can alter color and appearance).

  • We are very sorry that the item you need is out of stock. When you try to select the size you need, if the item is out of stock, the "add to cart" button will turn grey and above it you will see a link to "Notify me when available".
    This will bring you to our sign-in page where you can sign-in or create an account. As soon as we get more inventory of the item, we will email to let you know!

  • To avoid buying counterfeit Merrell products, please buy directly from Merrell.com or our approved retailers.
    Counterfeiters mimic Merrell advertisements on social media. Please only purchase through authenticated Merrell social media accounts, as indicated by the blue checkbox. Merrell Verified. Official Merell Logo Counterfeiters also mimic the Merrell.com website by creating visually similar sites. Please ensure the website you are purchasing from is:

    1. Spelled correctly (Merrell).
    2. Accessible from Merrell’s authenticated social media platforms.

    Counterfeit Merrell products are also sold at unverified retailers. You can search for our approved retailers .

  • Merrell does have some shoes that have been recommended for those with Plantar Fasciitis, you can view the latest ones here: merrell.com

  • Wolverine Worldwide is a global company and our branded footwear and apparel products are distributed in over 170 countries and territories. These products are also manufactured in many countries around the world, from the United States and Dominican Republic to the United Kingdom, Vietnam, China, and more.

  • Yes! These can also be found in our top menu options under Accessories. click here to see our current selection of laces.

Contact us

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Weekdays: 9am to 9pm (EST)
Weekends: 9am to 5pm (EST)

  • 11/25 Thanksgiving Day Closed
  • 11/26 Black Friday 8am-10pm ET
  • 11/29 Cyber Monday 8am-10pm ET
  • 12/24 Christmas Eve Closed
  • 12/25 Christmas Day Closed
  • 12/31 New Year's Eve Closed
  • 1/1 New Year's Day Closed

Phone

(800) 288-3124
Monday-Friday 8am-9pm ET
Saturday-Sunday 9am-6pm ET

  • 11/25 Thanksgiving Day Closed
  • 11/26 Black Friday 8am-10pm ET
  • 11/29 Cyber Monday 8am-10pm ET
  • 12/24 Christmas Eve Closed
  • 12/25 Christmas Day Closed
  • 12/31 New Year's Eve Closed
  • 1/1 New Year's Day Closed

Location

Merrell.com Customer Service
1400 Industries Road
Richmond, IN 47374