Contact Us

If you have questions, comments or feedback, our customer service team is here to help! Please contact us by phone, live chat or mail.

Phone

(800)288-3124

Monday-Friday 8am-9pm ET
Saturday-Sunday 9am-6pm

Location

Merrell.com Customer Service

1400 Industries Road
Richmond, IN 47374

General Inquiry Form *required field
Defective Product Form *required field
Order Return Form *required field
Order Status/Change Order Form *required field
Return Status Form *required field

Return Information:

For us to properly assess possible shoe defects please include two photos of your shoes.
Replacement Option: To help expedite the process should your product be approved for replacement. Please include 1 comparable replacement style from our website.
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