Over the Christmas period we are happy to offer an extended return policy.
Any orders placed between 1st November and 31st December 2020 may be returned up until 31st January 2021.
We will gladly accept returns for merchandise purchased through www.merrell.com/SE. If you purchased from another store or website, please contact the retailer directly.
Merchandise must be returned in its original unworn condition, and within 30 days of original purchase (invoice date).
How to return your purchase
Place the item(s) in the original shipping box, or another suitable box with the shoe box intact and seal the box securely.
Attach the UPS Shipping Label that came with your order to the outside of the box.
Missing a UPS shipping label? Contact us at email@example.com
Drop the Package off at any UPS location and keep your drop off receipt.
Find your nearest drop-off location. Or call UPS directly at 46 8 627 42 007. Please note that there may be a charge when calling.
Or, arrange a UPS parcel collection. Read More
To schedule a UPS parcel collection, you'll need fill out the form found here.
Follow the below to fill out the form
Select YES for "Do you have pre-printed UPS Shipping Labels for your shipment?"
Enter your tracking number starting with 1 Z, this can be found above the large barcode at the bottom of the returns label. You must enter the tracking number to avoid paying for your return
Fill in your name, address and telephone number.
Tick the box if it's a residential address.
For the weight of your parcel, please type in "1".
Under 'UPS International Services' select 'UPS standard' as the delivery option.
Select your collection date and time.
Section 1. Shipping Label questions
Section 2. Collection Information and Location
Section 3. Service and Package Information
Section 4. Collection Date and Time
Click next and verify your collection details.
You may also call UPS directly to arrange a pick up over the phone. Please note that there may be a charge when calling. UPS SE - 46 8 627 42 00Read More
At this time, we cannot offer exchanges. Please follow the return process and place a new order.
Issue with your order?
If we made an error on your order, please follow the return instructions for a free of charge return. Upon receipt of the parcel at our warehouse, we’ll refund the cost of the order as well as any delivery costs to the original payment method.
Damaged & Faulty products
As soon as you discover a fault, please contact our customer service team.
If you have any questions, please contact us prior to returning your item(s) at firstname.lastname@example.org.
If you ordered via bank transfer, you must send us your bank details by e-mail so that we can refund you. We need the following information:
Account holder's name
The bank's name