Returns can take up to 14 working days from the date of receipt at our warehouse. An automated email will confirm the refund however, depending on your payment method it may take a few days after that for the refund to show back in your account.
We will gladly accept returns for merchandise purchased through www.merrell.com. If you purchased from another store or website, please contact the retailer directly. Merchandise must be returned in its original unworn condition, and within 30 days of original purchase (invoice date).
How to return your purchase
.Place the item(s) in their original shipping box or another suitable box with the shoebox in perfect condition and seal it tightly.
Attach the UPS shipping label that came with your order to the outside of the package.
Drop the Package off at any UPS location and keep your drop off receipt.
Find your nearest drop-off location at www.ups.com.
Don't have a UPS shipping label? Contact us at firstname.lastname@example.org
At this time, we cannot offer exchanges. Please follow the return process and place a new order.
Issue with your order?
If we made an error on your order, please follow the return instructions for a free of charge return. Upon receipt of the parcel at our warehouse, we’ll refund the cost of the order as well as any delivery costs to the original payment method.
If you have any questions, please contact us prior to returning your item(s).
Merrell.com Customer Service
Kings Place 90 York Way
London N1 9AG