Shipping Methods and Charges
Shipments within the Continental United States:
| Shipping Method |
Shipping Costs |
Estimated Delivery * |
| FedEx Home Delivery |
$5.95 for one item
$2.95 each Additional |
Should arrive within 7 to 10 business days of order (Tue-Sat delivery) * |
| FedEx Two-Day Delivery |
| Amount of Order |
Each Item |
| Up to $50.00 |
$10.00 |
| $50.01 - $75.00 |
$13.00 |
| $75.01 - $150.00 |
$17.00 |
| Over $150.00 |
$18.00 |
|
Should arrive within 2 to 4 business days of order(Mon-Fri delivery) * |
| FedEx Overnight Delivery |
| Amount of Order |
Each Item |
| Up to $50.00 |
$25.00 |
| Over $50.00 |
$30.00 |
|
Should arrive within 1 to 3 business days of order (Mon-Fri delivery) * |
* Estimated delivery times are determined based on order processing and packing time required (typically 24-48 hours) plus shipment time required by the carrier. These are only estimates.
Shipments to Alaska and Hawaii:
| Shipping Method |
Shipping Costs |
Estimated Delivery * |
| FedEx Two-Day Delivery (only method available) |
$17.00 per item |
Should arrive within 2 to 4 business days of order (Mon-Fri delivery) * Important: Certain locations in Alaska and Hawaii may require additional time in transit depending upon your delivery schedule
|
* Estimated delivery times are determined based on order processing and packing time required (typically 24-48 hours) plus shipment time required by the carrier. These are only estimates.
Shipping to United States' Military Post Offices:
| Shipping Method |
Shipping Costs |
Estimated Delivery * |
| USPS Delivery (only method available) |
$5.95 for one item
$2.95 each Additional |
Should arrive within 10 to 20 business days of order * Important: Certain locations may require additional time in transit depending upon your delivery schedule |
* Estimated delivery times are determined based on order processing and packing time required (typically 24-48 hours) plus shipment time required. These are only estimates.
Orders are packed only on regular business days. Regular business days include Monday through Friday with the exception of the following holidays:
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Day after Thanksgiving
- Christmas Day
- Day after Christmas Day
- New Year's Day
- Day after New Year's Day
Please note that orders placed between 10 a.m. Friday and 7 a.m. Monday EST will not be processed until Monday morning. Orders are delivered by the carrier Tuesday through Saturday for standard ground and Monday through Friday for two-day and overnight.
Shipping Restrictions
MERRELL.COM ships to military post offices, using USPS only. Expedited shipping is not available for military post office addresses. We are currently unable to ship to P.O. box addresses.
Methods of Payment
We currently accept the following credit cards: Visa, Mastercard, American Express, Discover. Unfortunately, at this time we cannot accept cash, CODs, checks, or money orders.
Order by Phone
Would you like to place an order, but rather not buy online? Please browse MERRELL.COM, choose your boots or shoes, and call our customer service department direct with your order. The same shipping methods and charges apply, and you can even track your order online. Just call 1-800-288-3124 Monday - Thursday 8 a.m. to 5:30 p.m. EST Friday 8 a.m. to 5 p.m. EST.
Tracking Your Order
Once you place an order, we will send you an email with an order confirmation number. You can track the status of your order with this number on our website by clicking here.
Once your order has been shipped, we will send you another email with a tracking number. The link in your email will take you to the shipping company website to track your order. If parts of your order are shipped at different times, you will be notified of each shipment and its separate tracking number.
Canceling or Changing Your Order
We are committed to getting your order to you as quickly as possible. Therefore, once your order is placed it immediately goes into the fulfillment process and may not be cancelled or changed. If you realize you've made a mistake after placing your order, you may return it UNWORN for an exchange or refund within 30 days of the time of purchase.
International Ordering
At this time, we only ship to the 50 United States. For information regarding our international partners, please call 1-800-288-3124.
Easy Returns & Free Exchanges
We will gladly accept your return of UNWORN merchandise within 30 days from the date of purchase. For your convenience, a pre-paid return label will be enclosed with your order for exchanges. If there is no label enclosed, just call 1-800-288-3124 to request one. You may use this label to make a return, however we will deduct the shipping and handling charges from your refund.
Please return footwear in the original shoe box and include the provided return card indicating your return instructions, as well as your order's packing slip or carton content label. If you no longer have your return card or did not receive one, click here for a printable version of the return card. Unfortunately we cannot refund your original shipping charge. Alaska and Hawaii residents will incur an additional shipping cost for exchanges.
Please allow two weeks for your return to be processed. You will receive an email when your exchange or return has been processed. A credit should appear on your credit card within two billing cycles.
If you return unworn merchandise after the 30-day period, but within 90 days of purchase, we will offer you a merchandise credit to use towards your next purchase. There are no refunds available for merchandise returned after the 30-day period.
If you suspect a defect on worn merchandise, the merchandise must be returned for inspection and a determination of eligibility for a refund, exchange or merchandise credit. Please call 1-800-288-3124 for further instruction on returning defective merchandise.
