Returns
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Returns
Returns are free!
We will gladly accept your return of UNWORN merchandise. Original shipping charges incurred on your order are not refundable. Returns are shipped back to our warehouse through Canada Post. Returned footwear must be received at our warehouse in its original packaging and condition within 30 days from the date of purchase. Once returned footwear is received in our warehouse, it may take 15 - 20 business days for your refund to be processed.
Items that are purchased on our website cannot be returned to retail stores.
Start your ReturnDefective Product Form
We are sorry you are experiencing an issue with your product.
Submit Warranty ClaimContact us
Chat
Weekdays: 8am to 9pm (EST)
Weekends: 9am to 6pm (EST)
Estimated wait time
1-10 minutes
Phone
(800)-365-7282
Weekdays: 8am to 9pm (EST)
Weekends: 9am to 6pm (EST)
merrellcanada@wwwinc.com
Location
merrell.ca
Customer Service
6225 Millcreek Drive
Mississauga, ON
L5N 0G2
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Free Shipping
Get free shipping on
orders $99+.
Learn More
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Free Returns
We are happy to offer
free returns.
Learn More
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Pay Later
Split your purchase
into four
interest-free
payments.
Select Afterpay at
checkout
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Shoe Advisor
Try our Shoe Advisor
to help you find a
shoe
best suited to your
needs.
Find your match