Order by December 17th at 11:59 PM EST to arrive in time for the Holidays!
This website is the Merrell website for Canada. We do not
offer shipping to international locations outside of Canada or
to freight forwarding agencies. All orders placed on
Merrell.com/CA that are being shipped to an
international location or freight forwarding agency will be
cancelled.
We are however a global brand and have websites in other
regions. To see if there is a Merrell website for your
country, please check the locale at the top right of the page
(look for the country flag).
Yes. Merrell offers free standard shipping on all orders above
$99 before taxes. For orders below $99, you will be charged a
flat-rate shipping fee of $8.99 (plus applicable taxes).
There are several reasons why an order may be delayed.
Typically, delays result from shipping delays such as
inclement weather, or from order-related data discrepancies.
For instance, if the billing information you provide does not
match what your bank has on file (including address and
telephone number), your order may be delayed.
The time it takes to process and ship your order will depend
on your location, the item(s) ordered and order date. Delivery
to PO Boxes could take longer. Exceptions apply to certain
rural areas based on geographical and environmental factors.
During sale and promotion periods, delivery could take longer
than usual.
We will gladly accept your return of unworn merchandise. For the holiday season, any products purchased after October 1, 2025, will be eligible for returns through January 31, 2026.
We will gladly accept your return of
UNWORN merchandise.
Original shipping charges are not refundable. Returns are
shipped back to our warehouse through Canada Post. Returned
footwear must be received at our warehouse in its original
packaging and condition within
30 days from the date of purchase. Once returned footwear is received in our warehouse, it may
take 15 - 20 business days for your refund to be processed.
Items that are purchased on our website cannot be returned to
retail stores.
Yes. Merrell offers free returns within 30 days of the date of
shipment.
Please allow 15 - 20 business days for your return to be
processed. You will receive an email to confirm a successful
return. A credit should appear on the original card used
within 2 billing cycles.
To access a return label you will first have to start your
return. To do this, visit our
returns page
and fill in your order number and postal code. After clicking
submit you will be taken to a new page with your order
details. Select the product you want to return and select the
method of return (print a label or obtain a QR code). Complete
the remaining questions that follow. You will be taken to a
new page where you can download your return label or QR code.
Visit our
returns page
to start your return and receive your return shipping label or
QR code. Please prepare your package and drop it off at any
Canada Post Outlet that is convenient for you.
You have 30 days from the purchase date to return your order.
We do not offer exchanges at this time. Please return your
order and place a new order for another size or colour.
Returns are free.
We only accept returns on purchases made on Merrell.com/CA. An
item purchased in a retail store must be returned to the store
where it was purchased. Items that are purchased on our
website cannot be returned to retail stores.
This website is the Merrell website for Canada. We only accept
credit cards issued from Canadian banks with Canadian shipping
and billing addresses. All orders placed using an
international credit card will be cancelled.
We are however a global brand and have websites in other
regions. To see if there is a Merrell website for your
country, please check the locale at the top right of the page
(look for the country flag).
We collect applicable provincial and/ or federal taxes based
on the item(s) purchased and the shipping address. The taxes
will be included in your order total. If you have any
questions about the tax rate, please contact customer service.
We currently accept the following forms of payment:
· American Express · Mastercard · Visa · PayPal · Apple Pay · Afterpay
If you used a credit card, the charge you see is a
pre-authorization hold. This is a temporary electronic
authorization. The card will not be charged until the order
ships. If you did not complete the order, the hold will drop
off according to your credit card or bank policy. This
generally happens within 2-10 business days. For more
information, contact your credit card company or bank to find
out when the hold will be released.
If you used PayPal, the charge you see is a pre-transaction
notification. The notification will drop off your account
within 30 days. Contact PayPal directly to find out exactly
with the pending notification will drop off.
Our goal is to expedite your order as quickly as possible;
therefore, once your order is placed it cannot be cancelled or
changed. You may always return the item once you receive it.
For additional information on returns please visit our
returns page.
We have found that our products fit true to size. For
additional information on our sizing, you can review our size
chart and customer reviews for specific customer feedback on
sizing. Both are available on our Merrell product detail
pages.
We offer several styles in wide width. To view wide width
products, we suggest selecting your preferred width in the
sizing section of the filter menu that is available on all our
product list pages.
Sizing on products without half sizes comes down to the
product type and personal preference. For specific feedback on
the sizing of your product, refer to the size chart and
customer reviews on the product page. If you purchase a
product and are not happy with the fit, we offer free returns.
We are very sorry that the item you need is out of stock. When
you try to select the size you need, if the item is out of
stock, there should be a "notify when available" button. This
will allow you to sign in or create an account with us so that
we can email you when your size is back in stock.
In general, we recommend the following guidelines for cleaning
footwear:
Cleaning: On a regular
basis, brush away any surface dirt with a soft brush. After extended, rugged use, spot wash with mild soap and warm water. Be
sure to rinse off all soap residue to avoid attracting more
dirt.
Drying: Open footwear
fully, remove insole and laces and dry at room temperature. Do
not expose footwear to heat, as doing so can compromise any
adhesive or materials used in construction your footwear.
You can leave a product review on any product on our website.
Go to the product page and scroll down to the "Customer
Reviews" Section. In the Reviews section there is a button
where you can select a star rating for your review and enter
any additional comments.
Wolverine Worldwide is a global company and our branded
footwear and apparel products are distributed in over 170
countries and territories. These products are also
manufactured in many countries around the world, from the
United States and Dominican Republic, to the United Kingdom,
Vietnam, China and more.
Merrell boots are known for out of the box comfort and should
fit true to size. Our reviews on our Merrell.com product
detail pages will provide you with specific customer feedback
on sizing.
Our hiking shoes and boots both contain out of the box comfort
and ultimate grip for your hikes. However, hiking boots will
provide you with additional ankle support over shoes. You can
explore our entire hiking range on Merrell.com, and there are
many shoe and boot options to get you out on the trail.
You can use snow boots for hiking if they are equipped with
adequate waterproofing and traction to keep your feet safe and
warm.
Sorry, we cannot accommodate single shoe orders at this time.
Our footwear is not only sold, but also manufactured in pairs.
We are sorry you are experiencing an issue with your product! A defective product is an imperfection from a manufacturing or design defect. If you believe you have received a defective product, please fill out the form below. A case number will be sent to your email following your form submission; a customer service member will be in touch with you shortly.
To opt out of emails, click on the "unsubscribe" button at the
bottom of all our emails. To opt out of text messages, reply
"STOP" to any text message.
Alternatively, you can manage our email preferences on the
website by going to our
account preferences page.
Yes, we offer our own line of insoles. You can view the insole
options by viewing the insoles page
here.
