Contact Us

If you have questions, comments or feedback, our customer service team is here to help! Please contact us by email, phone, or mail.

Phone

800-365-7282

Please call
Mon-Fri, from 8AM to 9PM ET
Sat-Sun, from 9AM to 6PM ET

Location

Merrell.ca Customer Service

6225 Millcreek Drive
Mississauga, ON L5N 0G2

General Inquiry Form *required field
Defective Product Form *required field
Order Return Form *required field
Order Status/Change Order Form *required field
Return Status Form *required field

Return Information:

For us to properly assess possible shoe defects please include two photos of your shoes.
Replacement Option: To help expedite the process should your product be approved for replacement. Please include 1 comparable replacement style from our website.
Yes. Id like to receive exclusive email updates and special offers from Merrell. I may unsubscribe at any time.

We don't share or sell personal info. See Privacy Policy.