This is the time taken from you placing the order to it being
delivered to your chosen address.
Delivery to PO Boxes might take longer.
Exceptions apply to certain rural areas based on geographic
location and environmental factors. During sale and promotion
periods, delivery might take longer than usual.
Orders placed on, or the day before one of these dates will have
an extended delivery time of a few extra business days.
Our warehouses are closed on the following holidays and will not
process orders until the next business day:
Good Friday / Easter Monday
Victoria Day
Memorial Day (US)
Family Day (Ontario)
Canada Day
Independence Day (US)
Civic Holiday
Labour Day
Thanksgiving (Canada)
Thanksgiving (US)
Christmas Eve
Christmas Day
New Year’s Eve
New Year’s Day
Orders are shipped on business days only. Business days are
Monday to Friday, excluding national holidays. Orders placed
between 10 am Friday and 7 am Monday (Eastern Time) will not be
processed until Monday morning.
Due to logistical difficulties in making deliveries to certain
remote areas, we reserve the right to cancel your order and make
such orders subject to additional conditions (e.g. requiring a
minimum order value).
During sale and promotion periods delivery might take a little
longer than normal. When you order more than one product, your
order might arrive in different packages and arrive on different
days.
You will receive a notification in case of cancellation or in
case of difficulties with processing your order shortly after
the issue is identified.
Please note that your delivery address can be different from
your billing address, as long as they are both in the same
country.
We currently only offer shipments of orders within Canada.
Please allow at least 24 hours after receiving your shipment
confirmation email before clicking the tracking number link.
This gives the courier time to pick up your order from our
warehouse.
Yes, as long as they're both in the same country. Just enter
separate delivery and billing addresses during the checkout
process.
Once your order has been shipped, you can track your delivery
using the tracking number provided in the Shipping Confirmation
email. You receive this email when your order has left our
warehouse. Please note that it can take 24 hours for the
tracking number to be activated.