Shipping & Delivery
Due to the ongoing Canada Post strike, orders shipping to PO boxes and remote locations
will experience delays. However, all other orders will ship on time.
Holiday Shipping - Order by December 17th at 11:59 PM EST to arrive in time for the Holidays!
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Standard Shipping is free for orders $99+ before taxes. Orders less than $99 will be charged a $8.99 flat-rate shipping fee (plus applicable taxes).
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PROVINCE ESTIMATED DELIVERY STANDARD Ontario & Quebec 2-3 business days Prince Edward Island, Nova Scotia & New Brunswick 3-4 business days Alberta, Manitoba & Saskatchewan 3-5 business days Newfoundland & Labrador 3-6 business days British Columbia 5-7 business days Yukon Territories, Northwest Territories & Nunavut 5-8 business days This is the time taken from you placing the order to it being delivered to your chosen address.
Delivery to PO Boxes might take longer.
Exceptions apply to certain rural areas based on geographic location and environmental factors. During sale and promotion periods, delivery might take longer than usual.
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Orders placed on, or the day before one of these dates will have an extended delivery time of a few extra business days.
Our warehouses are closed on the following holidays and will not process orders until the next business day:
Good Friday / Easter Monday
Victoria Day
Memorial Day (US)
Family Day (Ontario)
Canada Day
Independence Day (US)
Civic Holiday
Labour Day
Thanksgiving (Canada)
Thanksgiving (US)
Christmas Eve
Christmas Day
New Year’s Eve
New Year’s Day
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Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays. Orders placed between 10 am Friday and 7 am Monday (Eastern Time) will not be processed until Monday morning.
Due to logistical difficulties in making deliveries to certain remote areas, we reserve the right to cancel your order and make such orders subject to additional conditions (e.g. requiring a minimum order value).
During sale and promotion periods delivery might take a little longer than normal. When you order more than one product, your order might arrive in different packages and arrive on different days.
You will receive a notification in case of cancellation or in case of difficulties with processing your order shortly after the issue is identified.
Please note that your delivery address can be different from your billing address, as long as they are both in the same country.
We currently only offer shipments of orders within Canada.
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Please allow at least 24 hours after receiving your shipment confirmation email before clicking the tracking number link. This gives the courier time to pick up your order from our warehouse.
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Yes, as long as they're both in the same country. Just enter separate delivery and billing addresses during the checkout process.
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You can check your order status here.
Once your order has been shipped, you can track your delivery using the tracking number provided in the Shipping Confirmation email. You receive this email when your order has left our warehouse. Please note that it can take 24 hours for the tracking number to be activated.
Contact us
Chat
Weekdays: 8am to 9pm (EST)
Weekends: 9am to 6pm (EST)
Estimated wait time
1-10 minutes
Phone
(800)-365-7282
Weekdays: 8am to 9pm (EST)
Weekends: 9am to 6pm (EST)
merrellcanada@wwwinc.com
Location
merrell.ca
Customer Service
6225 Millcreek Drive
Mississauga, ON
L5N 0G2
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