We will gladly accept returns for merchandise purchased through www.merrell.com. If you purchased from another store or website, please contact the retailer directly. Merchandise must be returned in its original unworn condition, and within 30 days of original purchase (invoice date).
How to return your purchase
Click the ‘start your return’ link below and fill in your Order number, last name or email address and your postcode.
Select the item(s) you wish to return, and the reason for the return. This will generate the documents you’ll need to include with your return. Please note, this may take a minute to process.
Place the item(s) in the original shipping box, or another suitable box with the shoe box intact. Insert the Return Authorisation document and seal the box securely.
Fold and attach 3 copies of the invoice to the outside of the box (personal details do not need to be visible, but clearly label as INVOICES on the outside). Attach the UPS Shipping Label to the outside of the box.
Drop the Package off at any UPS location and keep your drop off receipt. Find your nearest drop-off location at www.ups.com.
At this time, we cannot offer exchanges. Please follow the return process and place a new order.
Issue with your order?
If we made an error on your order, please follow the return instructions for a free of charge return. Upon receipt of the parcel at our warehouse, we’ll refund the cost of the order as well as any delivery costs to the original payment method.
If you have any questions, please contact us prior to returning your item(s).
0203 376 2738
Mon - Thur, 8:00am - 4.30pm GMT
Fri, 8:45am - 3:30pm GMT
Merrell.com Customer Service
Kings Place 90 York Way
London N1 9AG