SHIPPING INFORMATION

How much are delivery costs?

Merrell.ca charges a $7.00 flat rate per order, including taxes.

How long does delivery take?

PROVINCE ESTIMATED DELIVERY
Ontario & Quebec
2-3 business days
Prince Edaward Island, Nova Scotia & New Brunswick
3-4 business days
Alberta, Manitoba & Saskatchewan
3-5 business days
Newfoundland & Labrador
3-6 business days
British Columbia
5-7 business days
Yukon Territories, Northwest Territories & Nunavut
5-8 business days

 

This is the time taken from you placing the order to it being delivered to your chosen address.

Exceptions apply to certain rural areas based on geographic location and environmental factors. During sale and promotion periods, delivery might take longer than usual.

Public Holidays

Orders placed on, or the day before one of these dates will have an extended delivery time of a few extra business days.

Our warehouses are closed on the following holidays and will not process orders until the next business day:

Good Friday / Easter Monday
Victoria Day
Memorial Day (US)
Family Day (Ontario)
Canada Day
Independence Day (US)
Labour Day
Thanksgiving (Canada)
Thanksgiving (US)
Christmas Eve
Christmas Day
New Year’s Eve
New Year’s Day

Delivery Rules & Restrictions

 Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays. Orders placed between 10 am Friday and 7 am Monday (Eastern Time) will not be processed until Monday morning.

Due to logistical difficulties in making deliveries to certain remote areas, we reserve the right to cancel your order and make such orders subject to additional conditions (e.g. requiring a minimum order value)

You will receive a notification in case of cancellation or in case of difficulties with processing your order shortly after the issue is identified.

How long after I receive my shipment confirmation email will I be able to track my order?

Please allow at least 24 hours after receiving your shipment confirmation email before clicking the track & trace link. This gives the courier time to pick up your order from our warehouse.

Can my delivery address be different from my billing address?

Yes, as long as they're both in the same country. Just enter separate delivery and billing addresses during the checkout process.

How do I track my order and delivery status?

 Refer to your shipping confirmation email for instructions. You receive this email when your order has left our warehouse. You can check the status of your order with the track & trace code* provided in this email.

Possible status messages include:

Order Received:

This means we have received your order but our order management team has not yet processed it in our system. You will receive an email to confirm this.

 

Order Shipped:

This means your order has left our warehouse and is either in the process of being delivered, or has already been delivered. With a track & trace code* you can follow the journey of your package.
You can only track the status with the track & trace code in the shipping confirmation email of your customized order.
Orders can be packed in more than one box, and each box will have its own unique track & trace code. The different packages may arrive on different days.

Returns Received:

This status appears if you have returned (part of) your order and it has arrived at our warehouse. You will also receive an email to confirm this. Your refund for the returned items will be processed within 14-30 days as long, as the items meet the requirements of our returns policy.

*Please note that it takes at least 24 hours for tracking codes to be activated.

What do I do if my question isn't covered here?

We recommend you contact our Customer Service team using the contact information below:

Email

merrellcanada@wwwinc.com

Phone

(888) 463-7735

Please call Mon-Fri,
between 8:30am-5pm EST

Location

Merrell.ca Customer Service

6225 Millcreek Drive
Mississauga, ON L5N 0G2