Return FAQs

How to return your purchase

  1. Place the item(s) in the original shipping box, or another suitable box with the shoe box intact.

  2. Attach the UPS Shipping Label to the outside of the box.

  3. Drop the package off at any UPS location and keep your drop off receipt. Find your nearest drop-off location.

  4. Or call UPS directly at 03457 877 877. Please note that there may be a charge when calling. Alternatively, you can arrange a UPS parcel collection.

Returns can take up to 14 working days from the date of receipt at our Netherlands warehouse. An automated email will confirm the refund however, depending on your payment method it may take a few days after that for the refund to show back in your account.

How to arrange a UPS
Parcel Collection

To schedule a UPS parcel collection, you'll need fill out the form found here.

  1. Shipping label questions

    Select YES for "Do you have pre-printed UPS Shipping Labels for your shipment?"

    Enter your tracking number starting with 1 Z, this can be found above the large barcode at the bottom of the returns label. You must enter the tracking number to avoid paying for your return.

  2. Collection information and location

    Fill in your name, address and telephone number.

    Tick the box if it's a residential address.

  3. Service and package information

    For the weight of your parcel, please type in "1".

    Under 'UPS International Services' select 'UPS standard' as the delivery option.

  4. Collection date and time

    Select your collection date and time.

    Click next and verify your collection details.

    You may also call UPS directly to arrange a pick up over the phone. Please note that there may be a charge when calling.

    UPS UK - 03457 877 877

Still have questions
about returns?

Return FAQs