Customer Service


Christmas policy

Order before the 17th December to receive your order in time for Christmas.

Delivery dates can be impacted by bank holidays and local weather conditions.

Extended return policy for Christmas orders until 22nd January.

The Customer Service Opening Hours for Christmas / New Year will be:

  • Christmas Eve: 8:45 - 1:00 pm
  • Christmas day: closed
  • Boxing day: closed
  • 27th December: closed
  • 28th December: closed
  • New Years Eve: 8:45 - 1:00 pm
  • New Years day: closed

    Contact Us

    By email:

    By phone: 020 3376 2738, Mon-Thur, 8:45am-5pm GMT, Fri, 8:45am-3:30pm GMT.

    By mail: Merrell, Customer Service, Kings Place, 90 York Way, London, N1 9AG, United Kingdom.


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