Shipping Information

Merrell offers two delivery options, Standard Shipping and Express Shipping.


Standard delivery – Orders must be placed before the end of 19th December for Christmas delivery.

Express delivery – Orders must be placed before the end of 21st December for Christmas delivery.

Free Standard Shipping will be delivered within 3-5 working days from your order date.*

Express Shipping will be delivered within 2 working days from your order date.*

*Please note that restrictions apply. See full details below in the delivery rules & restrictions section.

Shipping Type

Shipping Timings

Shipping Charges

Standard 3 - 5 Days FREE
Express 1 - 2 Days £5.50

Orders must be placed by 12.00pm on the website for guaranteed delivery within two working days.

Tracking deliveries

As soon as your order is dispatched you will receive a confirmation email with a tracking number.

Go to to track your order.

Delivery Rules & Restrictions

Orders are shipped on working days only. Working days are Monday to Friday.

We cannot deliver to the Channel Islands or to BFPOs (British Forces Post Offices).

All deliveries must be signed upon receipt.

Due to logistical difficulties in making deliveries to certain remote areas, we unable to guarantee a 2 day delivery service in these circumstances, as such orders can only be accepted for standard delivery.

You will receive a notification in case of cancellation or in the case of difficulties with processing your order shortly after the issue is identified.

Peak Seasons

During sale and promotion periods delivery might take a little longer than you're used to. When you order more than one product, your order might arrive in different packages and arrive on different days.

Public Holidays

Please note our warehouse is closed on the following date(s):

Monday 26th December 2016
Friday 30th December 2016

Orders placed on, or the day before one of these dates will have an extended delivery time of a few extra working days.

Cancelling Orders

At, our goal is to expedite your order as quickly as possible; therefore, once your order is placed it cannot be cancelled or changed. If you have questions about making a return once received please refer to our return policy or contact Customer Service at 020 3376 2738, Mon-Thur, 8:45am-5pm GMT and Fri, 8:45am-3:30pm GMT.