Free Exchanges & Easy Returns Always

Frequently Asked Questions

 
1. What methods of payment do you accept?

We currently accept the following methods of payment: Visa, MasterCard, American Express, Discover and PayPal.

We do not accept Cash, CODs, checks, credit card gift cards (unless bank issued), or money orders.

Due to our US credit card verification service, we are unable to accept credit cards with international billing addresses.

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2. Can I change or cancel my order?

We are committed to getting your order to you as quickly as possible. Therefore, once your order is placed it generally goes immediately into the fulfillment process and may not be cancelled or changed. If you realize you've made a mistake after placing your order, please contact us immediately.

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3. How do I write a product review?

In order to write a review you must be signed in. If you haven’t already done so, please create a user account on our site.  When you are all signed in, you will see "Write a Review" to the right of any style on our product pages.  Simply click on this and you will be able to title your review, give a "star" rating and write your comments.

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4. Can I buy a single shoe?

Sorry, we cannot accommodate single shoe orders at this time. Our footwear is not only sold, but also manufactured in pairs.
 
If you require two different size shoes, we would recommend contacting the National Odd Shoe Exchange (oddshoe.org) where they can try to match you up with someone to exchange for the correct sizes needed.

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5. How do I clean my footwear?

In general we recommend the following guidelines for cleaning the footwear:

Cleaning: on a regular basis, brush away any surface dirt with a soft brush.  After extended, rugged use, wash with mild soap and warm water.  Be sure to rinse all soap off as it is hydrophilic.

Drying: open footwear fully, remove the insole and laces and dry at room temperature.  Never expose to heat!

Conditioning: recommended treatment depends on construction and materials of the footwear (most treatments do alter color and appearance).

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6. The style I want is out of stock, when will you get more?

We are very sorry that the item you need is out of stock. When you try to select the size you need, if the item is out of stock, the "add to cart" button will turn grey and above it you will see a link to "Notify me when available".
 
This will bring you to our sign-in page where you can sign-in or create an account. As soon as we get more inventory of the item, we will email to let you know!

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7. How can I request a Merrell catalog?

We would love to stay in touch with you!  Please click here to request a catalog.

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8. How can I be removed from your mailing list?

Simply click on unsubscribe at the bottom of any email that is sent to you.  If you would like to be removed from our catalog, please contact our Customer Service team.

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9. Do you sell replacement laces?

Of course!  Laces can be purchased directly on our site under our Bags and Accessories or by following this link.

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10. What styles are available in a wide width?

Please click here to view all of our current wide width shoes.

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11. How do I know what size to wear if the footwear isn’t available in a half size?

Typically, we recommend sizing up to the next whole size for our sandals. However, every person does fit differently in our products.  If you need to return them, we do offer free exchanges and easy returns.

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12. Do you sell replacement insoles?

Yes!  These can also be found under our bags and accessories category.  Click here to see our current selection of insoles.  

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