Frequently Asked Questions
DELIVERY INFORMATION
| > Delivery Method | Delivery Costs | > Payment Method | > Estimated Delivery * |
|---|---|---|---|
| UPS Home Delivery | Free* | Credit Card - Visa/Matercard | Should arrive within 3 to 5 business days of order (Mon-Fri delivery) ** Order by 16/12 at 11:59 GMT to receive by 24/12. |
| UPS Home Delivery | Free* | PayPal | Should arrive within 3 to 5 business days of order (Mon-Fri delivery) ** Order by 16/12 at 11:59 GMT to receive by 24/12. |
* Free delivery offer valid at Merrell.com. Offer valid only on standard UPS Home delivery to mainland UK postal addresses. Not valid on prior purchases or purchases at retail stores.
Orders arrive within 3–5 working days please expect a small delay if there is a bank holiday or your order is placed on a weekend. All orders will require a signature. As soon as your order is dispatched you will receive a confirmation email with a tracking number. www.UPS.com to track your order.
Extended Christmas Returns
click here
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We are extending the 30 days returns window for orders placed before the 24th of December. If your order was placed before the 24th December 2012 you have up until the 15th of January 2013 to return the item/s. To start the returns process
DELIVERY RESTRICTIONS AND INTERNATIONAL ADDRESSES
At this time, we ship orders only within the United Kingdom Mainland, excluding Northern Ireland and Channel Islands.
WHAT TYPES OF PAYMENT METHOD DO YOU ACCEPT?
We currently accept the following payment methods:
- Visa & Mastercard credit and debit cards.
- Paypal
CAN I CANCEL OR CHANGE MY ORDER?
We are committed to getting your order to you as soon as possible. Therefore after your order is placed, it immediately goes into the fulfilment process, and you may not be able to cancel or adjust the order. Please contact us immediately on our customer services number 0207 860 0295 and we will see if we can intercept it. Of course, you may return UNWORN product for a full refund within 30 days from receipt of goods using the return instructions received with your order.
WHAT IS YOUR RETURN POLICY?
We will gladly accept your return of UNWORN merchandise within 30 days from your order date.
To start a return please click here
For your convenience return instructions are also included in the shipment. If you have any questions please call customer services on 0207 860 0295 and one of our team will be happy to assist you.
Please return footwear in the original shoe box with all tags and packaging in place. You are required to take the items to a local Post Office with the return label attached to the outer carton that the goods arrived in. We would advise that you gain Proof of Postage.
Please allow one week for your return to be processed. A credit should appear against your credit card within 10-20 days from return. We cannot give a refund for merchandise returned after the 30-day period, in this case please contact us.
If you suspect a problem on worn product which you have ordered from our website, the product must undergo inspection before a credit is made to your credit card. Please call 0207 860 0295 for further instruction on returning merchandise that you believe is suffering a problem.
REFUND OF OUTBOUND SHIPPING CHARGE
We comply fully with the EU Distance Selling Act and your outbound shipping charge will be refunded provided that:
Your order is returned within 30 days of receipt.
Your order is returned in full.
Your order is returned suitable for re-sale in original box with all labels and packaging in place.
CONTACT US
Still have questions?
Call our customer service number (020 7860 0295)
Monday to Thursday 9 am to 5 pm,
Friday 9 am to 3.00 pm,
or email us at ogukcustomerservices@wwwinc.com