|> Delivery Method||Delivery Costs||> Payment Method||> Estimated Delivery *|
|UPS Home Delivery||£3.90/Free*||Credit Card - Visa/Mastercard/PayPal||Should arrive within 3 to 5 business days of order (Mon-Fri delivery).|
* Free delivery offer valid at Merrell.com/uk. Offer valid only on standard UPS Home delivery to mainland UK postal addresses. Not valid on prior purchases or purchases at retail stores.
Order before the 18th December to receive your order in time for Christmas.
Delivery dates can be impacted by bank holidays and local weather conditions.
Extended return policy for Christmas orders until 16th January.
The Customer Service Opening Hours for Christmas / New Year will be:
Christmas eve: 8:45 - 1:00 pm
Christmas day: closed
Boxing day: closed
New Years eve: 8:45 - 1:00 pm
New Years day: closed
> We are unable to ship to the Channel Islands and BFPO addresses.
> Visa & Mastercard credit and debit cards.
UNWORN products may be returned within 30 days from receipt of the goods using the returns instruction received with the order.
We will gladly accept your return of UNWORN (you can try them on) merchandise within 30 days from your order date.
For your convenience return instructions are also included in the shipment. If you have any questions please call customer services on 020 3376 2738 and one of our team will be happy to assist you.
Please return footwear in the original shoe box with all tags and packaging in place. You are required to take the items to a local Post Office with the return label attached to the outer carton that the goods arrived in. We would advise that you gain Proof of Postage and retain this until you have received your refund.
Please allow 10 business days for your return to be processed. A credit should appear against your credit card/PayPal account within 2-3 working days from return. We cannot give a refund for merchandise returned after the 30-day period, in this case please click here to contact us.
> Your order is returned within 30 days of receipt.
> Your order is returned in full.
> Your order is returned suitable for re-sale in original box with all labels and packaging in place.
If you have purchased
If you still have questions please contact our customer services team who will be happy to assist you. Call us on 020 3376 2738 or click here to email.
Monday to Thursday: 9:00 to 17:00
Friday: 9:00 to 15:30
Saturday & Sunday: Closed