We will gladly accept your return of UNWORN merchandise within 30 days of the delivery date.
Please begin by entering your original order number in the field below and click submit. Follow the on screen instructions to complete the return. Once completed you will receive an email from us, click the link in the email and print the return label which you can then affix to packaging. Please ensure that you return footwear in the original shoe box with all packaging and labels in place and using the original outer carton.
Before returning your items please also take into account that:
> The parcel must not weigh more than 5kg, or be larger than 610x460x460mm (medium sized parcels)
> There is a return maximum of 3 items. If there are more items to be returned please request 2 labels and pack in separate boxes.
For further information please also refer to our FAQ pages.
Allow two weeks for your return to be processed. You will receive a confirmation email to indicate that the return is complete and a credit should appear on your credit card/PayPal within 2-3 working days of the confirmation.
If you have any questions please call Merrell customer service on 020 3376 2738.