...but it seems I was wrong - and I am happy to report it was the good folks at Merrell who proved me wrong. It is my "one-star" review above, to which Merrell promised to respond swiftly and to be in touch. They did, they were, and they were helpful, considerate and genuinely sympathetic. The matter has been discussed at length and resolved to this customer's utter satisfaction. In an ideal world all companies would behave like this towards their customers. From one star to five stars, and rather than refusing to buy again, I shall try again knowing that I am buying a product from a company that genuinely cares about its products, its brand, its image, but most of all, its customers. I can therefore report that customer service is alive and well in the corner of the world that Merrell work in.
Details
Your idea of fun outside demands that you and anyone who’s game for going along be prepared for anything – no matter where the trail leads. Versatility and elite shock absorption are the name of the game with these pinnacle protectors -full-grain leather uppers anchored by our ultra-durable heel technology with enhanced pronation control to keep everything but your ankles rolling.
UPPER/LINING
• Strobel construction offers flexibility and comfort
• Nubuck, pig suede and mesh upper
• Abrasion resistant TPU toe bumper
• Bellows tongue keeps debris out
• Molded eyelets for secure lacing
• GORE-TEX® Performance Comfort Footwear lining protects feet and keeps them dry
• Lining treated with Aegis® antimicrobial solution resists odour
• Ortholite® anatomical footbed
MIDSOLE/OUTSOLE
• Compression molded EVA footframe for stability and comfort
• Merrell Split™ Technology joins dual density EVA under the heel to absorb shock and discourage over-pronation
• Molded nylon arch shank
• Merrell air cushion in the heel absorbs shock and adds stability
• 5mm sole lug depth
• Vibram® Refuge Sole/TC5+ Rubber
UK Men’s Sizes: 7-13 full sizes only
EUROPE Men’s Sizes: 40-49
Weight: 1lb (453g)
- I thought "customer service" died years ago!!
- By Ben
- 26/02/2013
Merrell's Reply:
Hi Ben Thank you for your review. We are glad to hear you were satisfied with our customer service. Thank you for your continued support of the Merrell brand - the Merrell Team.
Product Size Rating:
Sized as Expected
How do you most use this product?:
n/a
- Excellent shoes as always
- By Bobtyrrell
- 19/11/2012
This must be the 5th or 6th pair of Merrells I've bought, either sports shoes of walking boots. I've been delighted each time, they are incredibly comfortable, hard wearing and maintenance free. Also very good value. Strongly recommend them!
Product Size Rating:
Sized as Expected
How do you most use this product?:
Walking on easy terrain
- By Karen
- 03/11/2012
I bought a new Men's Refuge Pro Ventilator Gore-Tex for my husband at the Christmas Day but he can't wait for it and he had one Merrell and bought it in last 2 years ago but worn and tear now because he used wear all time for walking the dogs and work.
- By Coxville
- 10/04/2012
As ever a fantastically comfortable pair of shoes. I practically live in mine and have a system of wearing them as my main shoes for about two years (I work from home) and then I treat myself to a new pair and the old pair get demoted to dog walking. Broke the "Merrell faith" once for the sake of a few pounds and never again. It was for a brand name but 18 months later they were in pieces and it threw my whole system out. keep up the excellent standards.
Product Size Rating:
Sized as Expected
How do you most use this product?:
everyday shoe
- Very comfy
- By scotland
- 09/04/2012
Really pleased with my Merrell's. Looking forward to lots of camping trips and walk. Although these are from your men collection as I am unable to fit the ladies style, they make my feet look narrow and the colour is neutral enough not to look masculine.
Product Size Rating:
Larger than Expected
How do you most use this product?:
Walking
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