Returns
Merrell Help Center
Returns are free! We will gladly accept your return of UNWORN merchandise. Original shipping charges incurred on your order are not refundable. Returns are shipped back to our warehouse through Canada Post. Returned footwear must be received at our warehouse in its original packaging and condition within 30 days from the date of purchase. Once returned footwear is received in our warehouse, it may take 15 - 20 business days for your refund to be processed.
Items that are purchased on our website cannot be returned to retail stores.
Start your return HERE.
Contact us
Chat
Weekdays: 8am to 9pm (EST)
Weekends: 9am to 6pm (EST)
Estimated wait time 1-10 minutes
Phone
(800)-365-7282
Monday-Friday 8am-9pm (EST)
Saturday-Sunday 9am-6pm (EST)
Location
Merrell.ca Customer Service
6225 Millcreek Drive
Mississauga, ON L5N 0G2