Frequently Asked Questions

Shipping methods and rates
Canada Post: Expedited parcel™
$5.00 for the first item, $2.00 for each additional item

All orders require a processing and packing time (typically 24-48 hours) plus shipment transit time.
Standard orders should arrive within 7-10 business days, with the exception of statutory holidays which might take longer and should therefore be taken under consideration
Please note that orders placed between 10 a.m Friday and 7 a.m. Monday (Eastern Time) will not be processed until Monday morning.

Our warehouses are closed on the following holidays and will not process orders until the next business day:
(this may vary depending on when the holiday occurs)

Good Friday Labour Day
Victoria Day Thanksgiving (Canada)
Memorial Day (USA) Thanksgiving (USA) Nov 28 and 29
Quebec National Holiday Christmas Day Dec 25
Canada Day Day after Christmas Day Dec 26
Independence Day (USA) New Year's Day Jan 1
  Day after New Year's Day Jan 2
   



Shipping restrictions

At this time, MERRELL.COM/CA ships to all Canadian provinces only.



Methods of payment

New!! We now accept Visa Debit cards.


We currently accept the following credit cards: Visa, MasterCard and American Express. Unfortunately, we do not accept cash, CODs, checks, or money orders.



Order by phone


Do you want to place an order, but would rather not buy online? Browse MERRELL.COM/CA, select the products you’d like to purchase and call our Customer Service department to place your order.

The same shipping methods and charges apply, and you can track your order online.
Call 450 227-1574, ext. 2, or toll free 1 888 463-7735, ext. 2, Monday through Friday, from 8:30 AM to 5 PM (Eastern Time).



Tracking your order

After you’ve place your order, we will send you an email with your order confirmation number. You can then use your order confirmation number to track the status of your order by going to MERRELL.COM/CA and clicking on Track Your Order.

Once your order has been shipped, we will send you another email with a Canada Post tracking number. You may either click on the link in your email or go directly to the Canada Post website to track your shipment,  If parts of your order are shipped at different times, you will be notified of each shipment and its separate tracking number.



Cancelling or changing your order

We are committed to getting your order to you as soon as possible. Therefore, once your order is placed, it immediately goes into a queue for processing, after which time it may not be cancelled or changed.


Easy returns for unworn merchandise

We will gladly accept returns of UNWORN merchandise within 30 days of the date of purchase. There are no refunds for unworn merchandise returned after the 30-day period.
All returns will be at consumer's expense and non-refundable.

If unworn merchandise is found to be manufacturing defective, customer service will assume full responsibility and provide a credit for the merchandise and the shipping costs.

All returns must be processed with a Return Authorization Number (RA) and will be at consumers expense, non refundable.

Please allow 5-10 business days for your return to be processed. A refund should appear on your credit card statement shortly thereafter.

How to get a return authorization Number (RA)

Call Consumer - Customer Service at  450- 227-1574, ext. 2 or toll-free number 1-888-463-7735, ext. 2

Monday to Friday, from 8:30 AM to 5 PM (Eastern Time),
or email us at merrellcanada@wwwinc.com.



Easy returns for worn merchandise

MERRELL.COM/CA
stands behind the quality and workmanship of the materials used in our products.

If you suspect a defect on merchandise that has been worn, the merchandise must be returned for inspection and a determination of eligibility for an exchange or merchandise credit.

Please contact our Consumer - Customer Service department to obtain a Return Authorization Number and instructions on how to return the item(s) to our warehouse.
Returns must be accompanied by a proof of purchase.

Excessively worn or damaged merchandise will not qualify for credit.

Warranty periods for defective workmanship and/or materials:

Shoes and boots carry a 1-year warranty
Sandals carry a 3-month warranty
Apparel products and bags carry a limited lifetime warranty
Socks carry a 3-year warranty


How to get a return authorization Number (RA)

Call Consumer - Customer Service at  450- 227-1574, ext. 2 or toll-free number 1-888-463-7735, ext. 2

Monday to Friday, from 8:30 AM to 5 PM (Eastern Time),
or email us at merrellcanada@wwwinc.com.


International orders


At this time, we ship orders only within Canada.




Marker   MSelect EN

You will find these logos in our “find a store” section to help you identify our regional Canadian M-Select retailers.

M-Select retailer = Independent retailers offering the broadest selection of Merrell products. 

Merrell consumers: For any additional information please contact our Consumer - Customer Service department.

Merrell retailers: For any additional information on the program please contact your local sales representative.



Contact us

Still have questions? Call our Consumer - Customer Service department at 450-227-1574, ext. 2, or toll-free at 1-888-463-7735, ext. 2, Monday to Friday, from 8:30 AM to 5 PM (Eastern Time), or email us at merrellcanada@wwwinc.com.